911 Call Response Time / Emergency and Non-Emergency Calls / Police Service Representative / Dedicated Non-Emergency Operators / Unarmed Crisis Response Teams
Council File 23-0255-S1
Approved — the City Council unanimously backed operational changes to ease 911 bottlenecks by adding non-emergency operators and deploying unarmed crisis teams, and now the Police Commission's implementation report is under committee review.
Brief
Councilmember Nithya Raman's motion, adopted unanimously by Council on September 10, 2025, directs the LAPD to create dedicated non-emergency call operators, deploy civilian police service representatives for low-risk calls, and expand unarmed crisis response teams for mental health and homelessness-related situations. The motion aims to reduce bottlenecks in emergency dispatch. The Board of Police Commissioners submitted a response report in February 2026, which is now pending review in the Public Safety Committee.
Full summary
This motion, introduced by Councilmember Nithya Raman and seconded by Councilmember John S. Lee, addresses delays in 911 call response by proposing operational changes to how emergency and non-emergency calls are handled. The motion directs the creation or reallocation of positions for dedicated non-emergency operators who would handle non-emergency calls separately from emergency dispatch, reducing bottlenecks in the 911 system. It also calls for the use of police service representatives—civilian staff—to respond to certain lower-risk calls, and expanded deployment of unarmed crisis response teams to handle mental health crises, homelessness-related issues, and other situations that do not require armed police response. The motion was referred to the Public Safety Committee in April 2025. After committee approval in August, the measure was scheduled for full Council consideration in September. The Council voted unanimously 15-0 on September 10, 2025, adopting the motion. City Clerk recorded the action as final and subject to reconsideration under Council Rule 51. In February 2026, the Board of Police Commissioners submitted a report (Board Report 26-006) responding to the motion's directives. That document was referred back to the Public Safety Committee, where it remains pending as of the most recent activity in May 2026. A Community Impact Statement from the Los Feliz Neighborhood Council was submitted in May 2026, and the Westside Neighborhood Council had submitted a statement in May 2025. The file does not expire until February 6, 2028.
Activity (10)
- 2026-05-25 Community Impact Statement submitted by Los Feliz Neighborhood Council.
- 2026-02-10 Board of Police Commissioners document(s) referred to Public Safety Committee.
- 2026-02-06 Document submitted by Board of Police Commissioners, dated February 3, 2026.
- 2025-09-12 Council action final.
- 2025-09-10 City Clerk adopted item, subject to reconsideration, pursuant to Council Rule 51.
- 2025-09-05 City Clerk scheduled item for Council on September 10, 2025.
- 2025-08-20 Public Safety Committee approved item(s) .
- 2025-08-15 Public Safety Committee scheduled item for committee meeting on August 20, 2025.
- 2025-05-08 Community Impact Statement submitted by Westside Neighborhood Council.
- 2025-04-22 Motion referred to Public Safety Committee.
Documents (7)
- 2026-05-25 Community Impact Statement submitted by Los Feliz Neighborhood Council · cis
- 2026-02-03 Report from Board of Police Commissioners · report
- 2025-09-12 Council Action · council_action
- 2025-08-27 Report from Public Safety Committee · report
- 2025-08-20 Speaker Card(s) · speaker_card
- 2025-05-08 Community Impact Statement submitted by Westside Neighborhood Council · cis
- 2025-04-22 Motion · motion
Council votes (1)
- 2025-09-10 Vote — 15-0-0 · Regular